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FREE DELIVERY ON ALL PRODUCTS ACROSS EUROPE* (INCLUDING CH, UK & NO)

*does not apply to exhibition stand orders

Complaints

If the product you purchased from our store arrived damaged, incomplete, or otherwise non-compliant with the contract, you can file a complaint regarding it. Here, you’ll find all the necessary instructions on how to do it.

The complaint procedure in our store is very simple and consists of the following steps:

Step 1

CHECK THE AVAILABLE SUPPORT MATERIALS

Frequently Asked Questions

We encourage you to read the information above – many customers find a quick solution to their issue there.
If the problem still persists, please submit a request – we’re here to help.

STEP 2

SUBMIT A COMPLAINT

All complaints regarding our products must be submitted using the form below.

STEP 3

WAIT FOR A RESPONSE

We will provide a response to your complaint promptly, no later than within 14 days.

If the complaint is incomplete, we may ask you to provide additional information.

STEP 4

COMPLAINT RESOLUTION

If your complaint is accepted, we will immediately begin fulfilling your request.

The seller may change your request – from repair to replacement or vice versa – if the original option is impossible to carry out or would incur excessive costs.

Complaint form